Ways of Working

A global operating model

We operate as one team across multiple countries and timezones. Most roles follow the standard business hours of their home location, with overlap windows agreed within each team to enable real-time collaboration. Client-facing and on-call functions follow their published coverage schedules.

Remote & hybrid work

• 01Work location arrangements are agreed with your manager and the People team.
• 02You are responsible for a safe, private, and secure working environment.
• 03Company data may only be accessed from approved, secured devices and networks.
• 04Be reachable and responsive during your agreed core hours.

Communication norms

• 01Default to written, asynchronous updates so colleagues in other timezones stay informed.
• 02Keep client and project information in approved company systems — never personal accounts.
• 03Respond to messages within one business day; flag urgency clearly.
• 04Assume positive intent and communicate with clarity and respect.

Meetings & documentation

Meetings should have a clear purpose and, where decisions are made, a written record. We favour concise documentation over long meetings, and we keep records in approved systems so that knowledge is preserved and auditable.